"OYO Rooms" or " O'No Rooms"

In October, I had to visit Kolkata for 4 days and this time I thought of booking with OYO rooms. Recently I heard a lot about OYO in 'TIE Travel meet’ and thought of exploring the experience. 


When I started my research, I got to know that 999 is just for marketing. I couldn't find anything below 2200 Rs. We wanted to stay in Elgin region, I chose the nearest OYO hotel and booked it for ~2500 per night. 

We landed in Kolkata and first it was a huge struggle to locate this hotel, because people had no clue of OYO and actual name of hotel was different. On top of that OYO doesn't share hotel phone number. After few calls, we arranged right number. Thanks to our Taxi driver who helped in finding the place. It was on Ray Street. 

As we reached the hotel, there was no one on reception and then a gentleman comes in shoddy cloths and asked for booking confirmation. Vibha (my wife) had done the booking. Then we were asked for our identity cards and now the staff wanted us to prove that we are hunsband & wife. Usually I keep scanned copies in my cloud storage, so Passport scan helped. btw, the story started with names - 'Vibha Malhotra' & 'Vijay Kumar Sharma'. 

We headed towards the rooms and we came across our first disappointment - the room was stinking and it was extremely small. 2 beds, no chair, a small table and few inches to walk. Photograph shared at (link - OYO team has smartly removed this link) is definitely not showing the room we stayed in. Room was very boring and bedsheet was dirty. First we requested the staff to change the bed-sheet and spray room freshener. After a while we requested an AllOut as we noticed few mosquitoes flying around during day. It was the time when India was seeing maximum number of Dengue patients. 

First first day WiFi was not working and from second day, it was extremely slow. When requested to get the wifi checked, the reply was - 'There is no technical staff in hotel and we have raised a complaint which will be handled by wifi company in few days'. We preferred to used our 3G connection as hotspot. 

These few incidents on first day made our overall experience very bad. The good part was food. Food served was good, although we only had breakfast at hotel. Breakfast was included in our deal, but there weren't much option. After having disastrous experiences  



At OYO rooms you usually get a pouch which has soap, shampoo and other basic stuff. We got 2 pouches on first day and every day, we had to request the staff for another one. Ideally I would expect it every morning which reminder. Am I expecting a lot? 

When one goes for vacation or work, one does not want to spend time in resolving basic things at hotel. We were very excited about OYO because they are supposed to offer professional services in old hotels which were not doing things in organized way. I didn't see any difference. It's just a false marketing and OYO needs to understand it. 

17 comments:

Arun Prasadh said...

I am reading lot of bad things about oyo in the recent past. One thing i did not like about oyo is its hard to find the actual name of the hotel. This makes it tough to find the review of the hotel. I too stayed in Oyo rooms in hyderabad last month. There was no parking facility but the employees helped parking on the road side. Luckily the room and bathroom was clean. WiFi worked good all 5 days. The breakfast was very good.
Also i see the oyo boards in Bangalore in few shady places. I am sure some travelers will end up in those places if they dont get the actual name of the hotel. I am never going to book oyo unless i know the actual name of the hotel.

Arun said...

Oops..!looks like it was quite a bad experience ..

Ami said...

Nice to know this....have been asking travelers to be wary of the locations but the service being bad is inexcusable.

Akanksha Dureja said...

Shocking! I have reviewed a couple of Oyo Properties in NCR and they seemed to be really nice and comfortable. This is not good. :(

VJ Sharma said...

Akanksha - I know. Even I had very high expectations from OYO rooms. Especially after listening to the young dynamic CEO. It seems that services & hotel quality varies a lot in different geographies.

Shrinidhi Hande said...

I can understand your situation. Oyo is simply an aggregator and is not involved in day to day operation of rooms. They don't own any hotels and they don't spend on infrastructure of hotels that sign up under Oyo. Rs 999 rooms are available but only in some select cities- super cheap hotels are priced like that. Oyo premium and other hotels are expensive.

While singing up a hotel they ensure that hotel offers free wifi, breakfast and oyo kit. But if these services break down, there is no Oyo staff in hotel to fix them.

Because of this, experience at one hotel need not be same as rest.

Sneh said...

I have also heard about Oyo rooms.. thanks for sharing your feedback.. will never book Oyo again..

Nandan Jha said...

I do hope that they get back to you and explain what went wrong. I also hope that they would update the website and de-list the place, it it can not match up what it claims.

I tweeted this link to Ritesh (Oyo CEO), marked you as well.

VJ Sharma said...

Thanks Nandan !

That's the main problem OYO want to solve, so hope they chose right properties and have appropriate processes in place to have consistent experience in all the properties.

Tarun Gupta said...

Mr Sharma,

On Behalf of OYO Rooms I am really sorry for the bad experience that you had. This is not the sort of service that we strive for and I want to assure you we will look into the issues you have faced and take corrective action.It would really help us if you could share your booking ID with us as that would help us get into the details. We are training the staff at our partner properties to make sure that the experience everywhere is good and inconsistent, however this property seems to have missed the mark. We want to assure you that we will take this feedback back to them as well as streamline our processes to make sure these kind of incidents are minimized.

Thanks
Tarunb

Tarun Gupta said...

Mr Sharma,

On Behalf of OYO Rooms I am really sorry for the bad experience that you had. This is not the sort of service that we strive for and I want to assure you we will look into the issues you have faced and take corrective action.It would really help us if you could share your booking ID with us as that would help us get into the details. We are training the staff at our partner properties to make sure that the experience everywhere is good and inconsistent, however this property seems to have missed the mark. We want to assure you that we will take this feedback back to them as well as streamline our processes to make sure these kind of incidents are minimized.

Thanks
Tarun

VJ Sharma said...

Thanks for the reply Tarun !

I have already shared booking id on your twitter handle.

Tarun Gupta said...

Thanks VJ,

Found the booking ID on the twitter handle. Our team will be in touch soon.

Thanks
Tarun

Mridula said...

Keep us posted VJ recovering a situation like this is going to be extremely difficult for any hotel.

VJ Sharma said...


So here is a quick update for all the readers and well wishers - Vibha (my wife) got a call from OYO Rooms. They were apologetic about the whole experience and assured to take appropriate measures to correct it. At the end they offered 300 Rs vouchers :) . Vibha smiled and asked them to keep them money with the company and rather spend it on process improvement.

Here I want to declare that idea to share these experiences is not to get compensation but to express the reality to folks who keep travelling and need good hotels to stay. Hope that companies understand this fact and don't play these silly tactics of bribing the impacted customers.

Rebecca said...

Thank you for your blog. We are heading to Kolkata in Feb. 2016 from the USA. It is my 5th trip to India and this is the first time in the Eastern part of India. I know what to look for in pictures, but now with photo enhancement on computers, it is not so easy to see if the photos have been enhanced. Wish OYO would clearly print on the photos "Authentic Photo" like some do. We are booked into OYO near Victoria Memorial... hopefully this location will not be so nightmarish!

One thing, why is it they (OYO Rooms) refuse to post a picture of the full bathroom leads me to really have questions. I want to see that there is a western style toilet, I want to see if the bathroom is clean and am I faced with water everywhere with an open shower configuration. It is amazing that any hotel website would even represent any hotel/guesthouse/service apartment without having very CLEAR images of the entire space (bathroom, sitting area, bed, hall leading to the room, the lobby, the restaurant, front view of the hotel and hotel street view. Perhaps this comment will inspire them to upgrade the pictures. Or perhaps it is up to each who book there to post pictures each and every time we stay.

VJ Sharma said...

Rebecca - Would like to hear your experience and I wish that you had great time there.

.

Related Posts Plugin for WordPress, Blogger...